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MaintRequest FAQ
Common questions about the FREE ticket system
Is it really FREE?
YES! Included with MaintMan maintenance contract. No extra licensing, no per-user fees, unlimited users and tickets.
Can anyone submit requests?
Yes! Your entire organization can have accounts - production workers, office staff, everyone. No concurrent user limits.
How do users access it?
Via web browser - works on desktop, tablet, mobile. No app installation needed.
Email notifications?
Yes! Automatic emails for new requests, status updates, approvals, and completions.
Can we customize forms?
Yes! Custom fields, priority levels, routing rules, and approval workflows.
Integration with MaintMan?
Seamless! Approved requests become work orders automatically with one click.
Can we add photos?
Yes! Multiple image upload to document issues visually. Very helpful for maintenance teams.
Who can see requests?
Configurable! Requestors see their own, maintenance sees all for their department, managers see everything.
Why MaintMan®
it-neX is committed to developing innovative and customized maintenance programs that revolutionize our customers' maintenance processes. By combining technical expertise, extensive industry knowledge and a clear focus on customer satisfaction, we have been setting new standards in the maintenance industry for more than 35 years.